SmoothSail Shuttles LLC Effective Date: May 15, 2026

Cancellation & Refund Policy

Cancellation Policy

Cancellations made 48 hours or more before the scheduled pickup time qualify for a full refund.
Cancellations made between 24–48 hours before the scheduled pickup time may qualify for a ride credit valid toward a future reservation.
Cancellations made within 24 hours of the scheduled pickup time are non-refundable.

Full Refund Eligibility

Full refunds may be granted in situations including:

•Cruise cancellation by the cruise line
•Flight cancellation by the airline with no reasonable alternative available
•Verified medical emergencies
•Major weather events or government travel restrictions preventing travel

Supporting documentation may be required before a refund is issued.

Ride Credit Policy

Ride credits may be issued, at the company’s discretion, for situations including:

•Flight delays
•Missed connections
•Travel interruptions outside the client’s control
•Reservation adjustments requested within the approved timeframe

Ride credits are non-transferable and may be applied toward a future reservation. Port fees, tolls, taxes, and any applicable surcharges are excluded from ride credits and will be charged separately on the new reservation.

Non-Refundable Situations

Refunds or ride credits will not be issued for:

•Missed flights caused by personal delay or late arrival
•Failure to arrive at the designated pickup location
•Failure to communicate with the driver or dispatch
•Incorrect booking information provided by the passenger
•Last-minute itinerary changes outside company control
•Delays caused by the passenger or passenger’s party

Rescheduling

We are happy to accommodate rescheduling requests at no additional charge when requested at least 48 hours before the original scheduled pickup time. All rescheduling requests are subject to our schedule and vehicle availability, and rescheduling is not guaranteed.

Rescheduling requests made within 48 hours of the scheduled pickup time will be treated as cancellations and will be subject to the cancellation policy outlined above.

To request a reschedule, please contact us using the same communication methods listed above. We will make every reasonable effort to accommodate your requested date and time; however, availability is not guaranteed.

How to Cancel

To cancel your reservation, contact us using one of the methods below and include your name, reservation date, and pickup location.

Cancellation requests are processed during business hours. Requests submitted outside of business hours take effect the next business day for timing purposes.

Contact Us

Questions about your reservation or this policy? Reach us directly.

SmoothSail Shuttles LLC Port Canaveral Area, Florida

Website: smoothsailshuttles.com

Email: [email protected]

Phone: 689-252-0282