SmoothSail Shuttles LLC Effective Date: May 15, 2026

Introduction

SmoothSail Shuttles LLC ("SmoothSail," "we," "us," or "our") operates a cruise shuttle transportation service based in the Port Canaveral area. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

By submitting a booking request or using our website, you agree to the practices described in this policy.

Information We Collect

Information you provide directly:

Full name

Phone number

Email address

Pickup and drop-off location

Cruise line, ship name, and terminal

Travel dates and times

Number of passengers

Trip type (one-way or round trip)

How you heard about us (referral source)

Any special requests or notes submitted through our forms

Information collected automatically:

Browser type and device information

IP address

Pages visited and time spent on our website

Referring URL

How We Use Your Information

We use the information you provide to:

Process and confirm your shuttle reservation

Contact you regarding your booking details, driver assignment, or schedule changes

Send automated confirmation emails and trip reminders

Assign and dispatch your driver

Request a Google review after your trip is complete

Improve our services and communications

We do not sell your personal information to third parties.

Referral and Affiliate Tracking

Our booking form includes a field asking how you heard about us. If you were referred by one of our affiliate partners, your referral source is recorded in our system for commission tracking purposes. This information is used internally only and is not shared with outside parties beyond the referring affiliate for verification purposes.

Text Message Communications

By submitting your phone number through our booking form, you consent to receive SMS messages related to your reservation. These may include:

Booking confirmations

Driver assignment notifications

Day-of pickup reminders

Review requests following trip completion

Message and data rates may apply. Reply STOP at any time to opt out of text messages.

How We Store and Protect Your Information

Your information is stored securely within our customer relationship management system (GoHighLevel). We use reasonable technical and administrative safeguards to protect your data from unauthorized access, disclosure, or misuse.

We retain your information for as long as necessary to fulfill your reservation and comply with applicable legal obligations.

Third-Party Services

We use the following third-party platforms to operate our business:

GoHighLevel - CRM, automation, and communication platform

Stripe - Payment processing

Spoke - Route and dispatch management

Google - Review collection and business profile management

Each of these platforms has its own privacy policy governing how they handle data. We encourage you to review them directly.

Our website may use cookies to improve your browsing experience and track site performance. You can adjust cookie settings in your browser at any time. Disabling cookies may affect certain site features.

Your Rights

You have the right to:

Request a copy of the personal information we hold about you

Request correction of inaccurate information

Request deletion of your information (subject to any legal or contractual obligations)

Opt out of marketing communications at any time

To exercise any of these rights, contact us at the information below.

Children's Privacy

Our services are intended for adults booking transportation. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information through our forms, contact us immediately and we will delete it.

Changes to This Policy

We may update this Privacy Policy periodically. When we do, the revised date at the top of this page will be updated. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

SmoothSail Shuttles LLC Port Canaveral Area, Florida Website: smoothsailshuttles.com Email: [email protected] Phone: 689-252-0282