Privacy Policy
SmoothSail Shuttles LLC Effective Date: May 15, 2026
Introduction
SmoothSail Shuttles LLC ("SmoothSail," "we," "us," or "our") operates a cruise shuttle transportation service based in the Port Canaveral area. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
By submitting a booking request or using our website, you agree to the practices described in this policy.
Information We Collect
Information you provide directly:
Full name
Phone number
Email address
Pickup and drop-off location
Cruise line, ship name, and terminal
Travel dates and times
Number of passengers
Trip type (one-way or round trip)
How you heard about us (referral source)
Any special requests or notes submitted through our forms
Information collected automatically:
Browser type and device information
IP address
Pages visited and time spent on our website
Referring URL
How We Use Your Information
We use the information you provide to:
Process and confirm your shuttle reservation
Contact you regarding your booking details, driver assignment, or schedule changes
Send automated confirmation emails and trip reminders
Assign and dispatch your driver
Request a Google review after your trip is complete
Improve our services and communications
We do not sell your personal information to third parties.
Referral and Affiliate Tracking
Our booking form includes a field asking how you heard about us. If you were referred by one of our affiliate partners, your referral source is recorded in our system for commission tracking purposes. This information is used internally only and is not shared with outside parties beyond the referring affiliate for verification purposes.
Text Message Communications
By submitting your phone number through our booking form, you consent to receive SMS messages related to your reservation. These may include:
Booking confirmations
Driver assignment notifications
Day-of pickup reminders
Review requests following trip completion
Message and data rates may apply. Reply STOP at any time to opt out of text messages.
How We Store and Protect Your Information
Your information is stored securely within our customer relationship management system (GoHighLevel). We use reasonable technical and administrative safeguards to protect your data from unauthorized access, disclosure, or misuse.
We retain your information for as long as necessary to fulfill your reservation and comply with applicable legal obligations.
Third-Party Services
We use the following third-party platforms to operate our business:
GoHighLevel - CRM, automation, and communication platform
Stripe - Payment processing
Spoke - Route and dispatch management
Google - Review collection and business profile management
Each of these platforms has its own privacy policy governing how they handle data. We encourage you to review them directly.
Cookies
Our website may use cookies to improve your browsing experience and track site performance. You can adjust cookie settings in your browser at any time. Disabling cookies may affect certain site features.
Your Rights
You have the right to:
Request a copy of the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information (subject to any legal or contractual obligations)
Opt out of marketing communications at any time
To exercise any of these rights, contact us at the information below.
Children's Privacy
Our services are intended for adults booking transportation. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information through our forms, contact us immediately and we will delete it.
Changes to This Policy
We may update this Privacy Policy periodically. When we do, the revised date at the top of this page will be updated. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.
Contact Us
SmoothSail Shuttles LLC Port Canaveral Area, Florida Website: smoothsailshuttles.com Email: [email protected] Phone: 689-252-0282